Last Update: May 12th 2018
You are not required to have an account to interact with the main pawfinity website or to view company pages. Pawfinity does not allow information from our site to be displayed on any 3rd party sites (such as external API or iframe).
We use Client contact information, such as email address or phone number, to authenticate their account and keep it, and our services secure, and to help prevent spam, fraud, and abuse. If a Client or Service provider provides us with a phone number, you agree to receive text messages from Pawfinity to that number as your country's laws allow. Clients can use the settings for email and mobile notifications to control notifications you receive from Pawfinity directly from the client dashboard here. You can also unsubscribe from a notification by following the instructions contained within the notification. When you create an account via online client application or through your Service Provider, you share private information including (some fields are optional):
If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
The following areas contain information which is publicly available:
We provide certain features which allow communication between pet owners and Service Providers in which they are connected. For example, replies to automated notifications by pet owners will be displayed inside the business dashboard for the pet business you are communicating with. This reply will be visible to all employees of the business who have access to the account via secured login. When you communicate with others by sending or receiving Direct Messages, we will store and process your communications and information related to them. This includes link scanning for malicious content, link shortening to http://pawf.co URLs, detection of spam and prohibited images, and review of reported issues. We share the content of these direct messages only with the Service Provider you are communicating with.
Clients may provide payment information, including credit or debit card number, card expiration date, CVV code, and billing address, in order to store it for future purchases at your selected Service Providers, however, actual credit card numbers are stored remotely with a PCI-DSS compliant payment processor (Stripe.com). There is no charge to access or use the client dashboard. Neither the Pawfinity staff, nor the Service Provider has access to identifiable stored card information.
Service providers will be required to store a minimum of 1 card on file to collect monthly subscription payments, which is stored in the same manner.
Each owner of a Forever Free™ client account has the ability to connect or disconnect their information from a Service Provider at any time via the client dashboard, found here. Account deletion also takes place through this portal.
We require information when signing in to our site to enhance security and prevent fraudulent usage. Information such as:
is collected and stored to validate your login session and prevent unauthorized account access. The ip address can be used to derive a general locality in which you are accessing your account.
We may collect Personal Information that you voluntarily provide when contacting us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:
Learn more about cookies here http://www.whatarecookies.com/
A beacon is programming code that is designed to collect information about your interactions with the Site, such as the links you click on or an email you open. The code is temporarily downloaded onto your computer or device from our web server or a third-party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter. Beacons can be found in the notification emails received from a Service Provider.
Google Privacy & Terms: https://policies.google.com/technologies/partner-sites
Pawfinity utilizes https://stripe.com payment processing service. If your Service Provider has activated this service, your credit card information will be stored on their PCI-DSS compliant servers. Sensitive credit card information, even for stored cards, is not available to Service Providers nor to Pawfinity.
Stripe EU-U.S. and Swiss-U.S. Privacy Shield Policy: https://stripe.com/privacy-shield-policy
We receive information when you view content on or otherwise interact with our services, which we refer to as "Log Data", even if you have not created an account. For example, when you visit our website, sign into our services, interact with our email notifications, or use your email address to verify your account, we may receive information about you. This Log Data includes information such as your IP address, browser type, operating system, the referring web page, pages visited, device information, search terms, and cookie information. We also receive Log Data when you click on, view, or interact with links on our services. We use Log Data to operate our services and ensure their secure, reliable, and robust performance. For example, we use Log Data to protect the security of accounts.
We may use this Personal Information to administer your access to our service, verify your identity, and provide our products or services to you.
Pawfinity does not share personal information with 3rd parties other than with Service Providers which have been approved by the Client and what is necessary to process a credit card payment.
Pawfinity does not currently share any information about Service Providers nor employees or agents thereof.
We share or disclose Client personal data with your consent or at your direction, such as when you fill out a client application for a particular Service Provider or when you submit an online appointment request. Keep in mind that we do not share your information without your permission and that we cannot control what happens to your data once it is in the hands of your Service Provider.
In special circumstances, we may share your payment information with payment service processors to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards.
We share or disclose non-personal data, such as aggregated information like the number of times a page was visited with our 3rd party Google Analytics account in order to help track traffic patterns and other strategic business practice planning.
It is our role as the Service Facilitator to:
Clients must keep in mind that, while we've entered into a data contract with each Service Provider which holds them to a high standard for proper data handling, as the Service Facilitator, Pawfinity does not and cannot directly control the activities of a Service Provider. If a Service Provider is found in continuous violation of our data policy standards, they will be penalized up to and including the termination of their account and the deletion of all data contained within.
It is the role fo the Service Provider to:
Inquiries regarding issues with improper data handling should be directed at the Service Provider in which you are connected. If the Service Provider is unwilling or unable to properly address your request, you are encouraged to contact us here with details on your complaint. We will perform an investigation into the business practices of the Service Provider. If a Service Provider is found to be operating outside our data agreement, they will incur penalties beginning at warnings and leading ultimately to account cancellation (should the violations continue).
If you have information stored on Pawfinity, we provide direct account access here, where you are able to correct, update, modify, or delete the personal data associated with your account. You may download your personal information by visiting Account > Manage Account > Data Export. This will generate a CSV file, which can be imported to any service as well as opened in popular spreadsheet programs.
Due to the nature of our service, we do not set a time limit for the storage of client data. This will ultimately be determined by the Service Provider. Should you choose to, you can delete your data in the using the following methods:
You will need to enter a valid email address and have access to the email account on file to use method 2. It is your responsibility to ensure the email address on file is valid and active. once deleted, this information will be removed from active access, and destroyed from backups within 7 days from the time of the deletion.
If you do not have / cannot access to your client account through the previously listed channels, your pet Service Provider will be able to remove your information from their business dashboard directly. Keep in mind that claimed client accounts can only be deleted through the client dashboard or automated removal request form.
Accounts are claimed after one of the following occurs:
Pawfinity data is stored and will remain in encrypted backups for 7 days following the deletion of client or Service Provider information, after which it is permanently deleted. While technically existent in the backup, we cannot reasonably recover specific information from these backups. We do not offer a service to retrieve information from our backups. Keep in mind that search engines and other third parties may still retain copies of your public information, such as company page data, even after you have deleted the information from our services or deactivated your account. We do not control the removal of this information.
Non-identifying, non-personal data is stored by Google Analytics for 26 months before being removed.
If you are intending to withdraw consent to our policies, you may do so by deleting your account and / or information stored on our service, and discontinuing use of our service immediately.
Pawfinity provides a means to download your personal client information by visiting the "My Profile" area of the client dashboard here, and clicking the Download link.
We use reasonable and appropriate physical, electronic, and administrative safeguards including but not limited to Encryption in transit and at rest, firewalls, access control measures, and more to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the nature of the Personal Data and the risks involved in processing that information. Our system security is scanned / tested at regular intervals and monitored constantly to ensure high-level security performance consistent with the guidelines for PCI-DSS and GDPR regulations.
If Pawfinity becomes aware of a Data Incident, Pawfinity will notify clients of the Data Incident promptly and without undue delay, and promptly take reasonable steps to minimize harm and secure client Personal Data.
Our services are not directed to children, and you may not use our services if you are under the age of 16. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).
To bring you our services, we operate globally. Where the laws of your country allow you to do so, you authorize us to transfer, store, and use your data in the United States and any other country where we operate. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country.
When we transfer personal data outside of the European Union or EFTA States, we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country's data protection laws, contractual obligations placed on the recipient of the data.
All data handling inquiries can be submitted through our contact form, found here. Pawfinity is based out of Raleigh, North Carolina in the United States Of America.